Technical Content Samples...

Software User Guide

A guide to using HomeBase, AbeBooks' proprietary inventory management software.

Forum User Guide

A guide to using AbeBooks' community forums, hosted in an SaaS product called OmniSocial by Mzinga

Dynamic ‘Contact Us’ Form

I wrote both static and dynamic copy, and contributed to defining process requirements, for an interview-style 'Contact Us' form.

How-To Videos

Wrote the scripts and defined the sequence of screen captures. Another team member then created the videos and did the voice-over work.

How to Place an Order

How to Initiate a Return/Refund

How to Apply a Coupon to Your Order