Technical Content Samples...
A guide to using HomeBase, AbeBooks' proprietary inventory management software.
A guide to using AbeBooks' community forums, hosted in an SaaS product called OmniSocial by Mzinga
Dynamic ‘Contact Us’ Form
I wrote both static and dynamic copy, and contributed to defining process requirements, for an interview-style 'Contact Us' form.
How-To Videos
Wrote the scripts and defined the sequence of screen captures. Another team member then created the videos and did the voice-over work.
How to Initiate a Return/Refund
How to Apply a Coupon to Your Order